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Community Manager

Community Manager

Your short term task is to set up processes of community management for our flagship product. All methods and technology choices are available at your disposal.

Your longterm task is to create a team of highly qualified community managers, to let them be a representative voice of our players.

You will work on engaging and managing our community of 14,000,000 players, and hopefully in the next few months this number will go in to hundred millions.

Requirements

  • Proven experience in Free2play industry.

Required Skills

Excellent oral and written English skills, native English preferred.
Proven experience in social media
Proven experience in social media Experience in community management with games, entertainment
Additional languages are a big plus
Strong communication and presentation skills.
Passionate about games
Customer service experience (any form, online preferred) is a plus.
Ability to communicate effectively with all levels of management.
Great, positive attitude, social personality and a true team-player.
Interest in social networks and gaming communities.
Organized, detail-oriented, and able to execute on major projects.

Responsibilities at this position

  • As a Community Manager you will interact with our players through social media channels and forums, to help improving our games with player feedback.
  • Be a representative voice of our players in internal discussions to make sure they are represented and play an active role in our decision-making processes.
  • Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
  • Stay in touch with our users on a daily basis on Facebook, Twitter, YouTube, forums, blogs or any other medium where players come to discuss our games.
  • Create and publish community content on our brand websites to inform and entertain our players.
  • Communicate with our players and forum moderators to keep them up to date on changes, upcoming features, fixes and the development roadmap
  • Follow-up user ratings and reviews in stores.
  • Present periodical reports of Community feedback, suggestions, issue reports and store reviews summarizing and highlighting key recommendations to Community Development and the game dev team.

Software we use

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Equipment supplied

  • Operating System
    Apple, Linux, Windows
  • Computer
    Workstation, Laptop
  • Monitors
    27" Up to 2

Our perks

Leader's support

Ask for help, give and get feedback, set up goals and develop your skills.

Knowledge sharing

Employee development is key for us!

Fast-paced career

Professional growth opportunities, supported by a performance review process

Devices

You will have the proper resources you need for your work

Beautiful office workspace

Ingenious office space with plenty of room, located in KPT

Flexible hours

Whether you are an early bird or late owl - we get you covered.

Growth budget

Let us know if you need any book or other materials that will help you grow

Remote work

We don't force you to work in our office - you can work from home as well.

Open kitchen

Coffee, juices, fruits, fully stocked fridge and more - come and see ;)

Sport

We regularly play together and you are invited as well!

Team gatherings

Take part in events with pizza, games, snacks with a good company.

Stock option plan

We would like to share our success with you and take part in our ESOP plan.